Returns & Refunds
We can deduct an amount from the refund to reflect any loss of value of the goods. This deduction may be equal to the full cost of the goods if the loss in value is the result of unnecessary handling by you.
Returns
28 Day Return Period
We want you to be completely satisfied with your purchase from our store. However, we understand that there may be occasions where you need to return an item.
If this is the case, please notify us within 14 days of receiving your order. This will give you a further 14 days to return the item back to us, which means you have a total of 28 days from the date of delivery to return an item.
- We only receive the New item for return.
- There is no restoking and remorse fees.
Returning your items
Please note that the following items cannot be returned unless they are damaged or faulty:
* Personalised products: We take great care to ensure that our personalised products are made to your exact specifications. Therefore, we are unable to accept returns on these items unless they are faulty or damaged during transit.
* Products given for free or part of a promotion: We are unable to accept returns on items that have been given away for free or as part of a promotion. These items are non-refundable and cannot be exchanged.
We apologise for any inconvenience this may cause. If you have any questions about our returns policy or need assistance with a damaged or faulty item, please do not hesitate to contact our customer service team. We will be happy to assist you in any way we can.
Where do I send returns?
If you wish to return any items, please inform us as soon as possible. Once you have done this, please send your items to the following address:
printpens.net
Returns Department
15 Oxford Court
Cambridge Road
Granby Industrial Estate
Weymouth, United Kingdom
DT4 9GH
Please note that we cannot cover the cost of returning any items. We recommend that you use a ‘Signed for’ or ‘Tracked’ delivery service to ensure that the items arrive safely. Unfortunately, we will not be liable for any damages that occur during transit.
Please ensure that all returned items are securely packaged to prevent any damage during transit. We advise that you obtain proof of postage, as we cannot be held responsible for any items that are lost or damaged in the post.
These terms do not apply to faulty or damaged goods. If you believe that your item is faulty or damaged, please contact us as soon as possible to discuss your options.
Refunds
We aim to process your refund within 24 hours of receiving the returned goods. However, it can take up to 14 days for you to receive the refund, which will be made by the payment method you used to pay for the goods. Once you’ve told us that you are returning the goods, you have a legal duty to keep them in a good condition and return them at your expense.
Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we will refund the full amount you paid for the goods, including the basic delivery charge, within 14 days of you telling our Customer Care team about the return or providing proof that you have returned the goods, whichever is earlier.
We can deduct an amount from the refund to reflect any loss of value of the goods. This deduction may be equal to the full cost of the goods if the loss in value is the result of unnecessary handling by you. The extent to which you can handle goods is the same as it would be if you were assessing them in a shop before buying them.
